NIHI - McMaster CE Microcredential Course Weekly. Wednesdays. October 8 - November 12, 2025 12:00 - 1:30 PM ET Sessions are Live. Online. Interactive. Recordings are available for missed sessions. Instructor Suzanne Schell, CRP, BBA, CEO, ROI Institute Canada, NIHI Instructor

The key to survival in the healthcare industry is to connect the dots and show bottom-line accountability while maintaining quality and efficiency. To meet this challenge healthcare organizations must be more efficient and effective. Essentially they need to spend less, have better patient outcomes and provide higher patient satisfaction. This requires investment in improvement initiatives and the ROI Methodology is the best process to implement to ensure those investments add value and prove that value to all stakeholders. Value includes both intangible and tangible measures.

This course demonstrates the significance of bottom-line accountability. The course is at a high level focusing on competencies to ensure an initiative, program or project is successful and its value, impact and ROI is proven.

After completing the course, you will be awarded a NIHI - McMaster CE microcredential in Return on Investment in Thinking in Health Care. A microcredential is issued in a digital format, provides details of acquired competencies, and is shareable and transportable.

Course Outline

• ​Session 1 - ROI Thinking - Critical to Success
• ​Session 2 - Start with Why? – Align the Program with the Organization and Setting Objectives
• Session 3 - Design for Results – Collect Data, Isolate benefits, Convert to Monetary Value
• Session 4 - Calculate ROI - Fully Loaded Costs, Black Box Thinking
• Session 5 - ROI on Artificial Intelligence
• Session 6 - Making it Work - Applying ROI to Your Programs

Competencies Achieved

• Embed ROI Thinking into programs and initiatives
• Demonstrate alignment of programs and initiatives to the organizational strategy
• Develop objectives at all five levels of data – setting the program/initiative up for success
• Analyze an impact or ROI study to determine how to improve the program/initiative
• Develop a credible ROI Forecast

Expected Outcomes

• See the sigificance of proving value, impact and ROI of programs/initiatives
• Know the true definition of ROI and how it is calculated
• Learn the types of impact measures that can be converted to monetary values

Intended Audience

• Human Resources
• Quality
• Process Improvement
• Innovation
• Safety
• Physician Leadership
• Patient Satisfaction
• Healthy Living

All participants are encouraged to come to the course with an initiative, program or project to apply the content. It can be something implemented, ready to implement, being developed or an idea.

Registration Fees

	Early Bird Fee Ends August 15, 2025. 11:59 PM ET	Regular Fee Begins August 16, 2025. 12:00 AM ET
Individual Rate	$699	$799
Group of Five	$3 165	$3 665
Group of Ten	$5 695	$6 695

REGISTER HERE

All fees are subject to HST. HST#R857676894
Payment can be made by VISA, MC or AMEX.

Cancellation and Refund Policy

• Cancellations made within 3 business days of the initial registration are eligible for a full refund.
• Cancellations made after 3 business days of the initial registration AND before 15 business days of the course start date are eligible for a 50% refund only.
• Cancellations made within 15 business days of the course start date are NON-REFUNDABLE.
• NIHI reserves the right to reschedule or cancel sessions.

Course Access

Registrants will receive detailed instructions about accessing the online session(s) via e-mail 1-2 days prior to each session. Anyone registering within 2 days of the session will receive the message shortly after the registration is received. Due to widespread use of spam blockers, filters, out of office messages, etc., it is your responsibility to contact NIHI if you do not receive login instructions before the start of the session.

It is the responsibility of the registrant to ensure access to WebEx using the VOIP option.

Each registrant must register and participate individually on their computer. The online sessions are to be accessed and viewed only by the person who registered and paid for the online material.

All sessions are recorded and posted to an online portal for access later.