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NIHI - McMaster Course on Return On Investment in Health Care

Measuring Impact and ROI in Healthcare Improvement Iniatives

Weekly, Wednesdays, February 17 - April 7, 2021

Time & Location
Live, Online, via Webex
All Session Begin at 12:00 PM ET 


Suzanne Schell, CRP, BBA, CEO, ROI Institute Canada, NIHI Instructor

The ability to connect the dots and show bottom-line accountability while maintaining quality and efficiencies will be the key to survival in the healthcare industry. This is even more critical as all healthcare organizations are fighting Covid-19. To meet this challenge, healthcare organizations need to be more efficient (cost), more effective (better patient outcomes) and provide better patient satisfaction, while serving more people.

This is requiring investments in improvement initiatives and the Phillips ROI Methodology™ is the best process to implement to ensure those investments add value and prove that value to all stakeholders.

In today’s healthcare organizations, program sponsors and those who have responsibility for the success of projects are held more accountable than ever for the financial impact and ROI of their programs and projects.

This course will provide the knowledge and skills to participants to measure value, impact and ROI in healthcare improvement initiatives, using the Phillips ROI Methodology. The course will include examples and real case studies to bring a practical approach to the participant’s learning.

Upon completion you will be awarded a McMaster University - NIHI Return on Investment in Health Care Certificate of Attendance. A certificate of Attendance is a non-academic certificate acknowledging that the recipient has completed a minimum of 10 hours of education and required activities for the course.

Learning Objectives
  • Develop program objectives at multiple levels
  • Identify the 12 Guiding Principles of the ROI Methodology
  • Make the business case for ROI
  • Plan next steps to implement the ROI Methodology
Course Outline
  • ​ Session 1 - February 17 - Course Overview and Introduction to the ROI Methodology Model and application in Health Care
  • ​ Session 2 - February 24 - ROI Implementation and why it is critical
  •  Session 3 - March 3 - Steps 1 – 3 -  Critical steps to ensure the evaluation can be done and to set up the initiative for success
    • Start with Why – align initiatives to impact
    • Select the Right Solution
    • Expect Success – set objectives, develop Data Collection Plan and ROI Analysis Plan
  • Session 4 - March 10 - Steps 4 & 5  - Data Collection 
    • Data collection instruments
    • Data Collection for Reaction and Learning
    • Data Collection for Application and Impact
  • Session 5 - March 17 - Step 6 - Isolate the impact of the initiative
    • Numerous influences will be involved in the improvement of healthcare impact measures. In order for the evaluation to be credible the benefits/impact must be isolated to the initiative.
  • Session 6 - March 24 - Step 7 & 8 - This session will focus on: 
    • Convert Data to Monetary Value
    • Intangible Measures
  • Session 7 - March 31- Step 9 & 10 - This session will focus on:
    • Fully Loaded costs
    • Calculate ROI
  •  Session 8 - April 7 - Step 11 & 12 -  Reporting Results and Optimize Results 
    • The importance of communicating the results of an Impact and ROI study. The methodology is a process improvement tool; using Black Box thinking to optimize results.
Expected Outcomes
  • Improved program effectiveness
  • Improved program efficiencies
  • Improved relationships with clients and executives
  • Increased and or sustained funding for programs
  • A comprehensive view of ROI in health care and how to use the ROI methodology to meet your organization’s ROI goals
Intended Audience
  • Industry Leaders:  responsible for Health Informatics, eHealth initiatives/projects, eHealth systems implementations
  • HI, HIM and eHealth Professionals:  interested or involved in benefit realization, business intelligence, evaluation methods, cost/benefits analysis, process improvement initiatives impact
  • Government: eHealth Project Managers, Risk Managers, Change Managers, Clinical Transformation Managers , CIOs, Procurement Specialists
  • Healthcare Professionals: interested in business analytics, organizational measurement of new initiatives
  • Consultants/Individuals: involved in projects that need to demonstrate the ROI and impact of healthcare initiatives
  • Educators and Students: interested in gaining an understanding about ROI in health care
  • Quality improvement professionals: interested in proving the value, impact and ROI of investments in improvement initiatives
  • Policy Analysts
  • Financial: those in the financial areas of healthcare wanting to value investments in healthcare
  • Research: those that want to enhance the evaluation process to include ROI
  • Consultants and solution providers who need to offer analytics-related products and services to private and public sector organizations
  • Evaluators: those that want to enhance the evaluation process to include ROI

For Questions or Assistance Please Contact Us





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