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NIHI - McMaster Certificate Course on Return On Investment in Health Care

8 Sessions, 10 Hours

Live Online Sessions
Wednesdays, October 14, 21, 28, November 4, 11, 18, 25, December 2 2020
All Session Begin at 12:00 PM ET

All Sessions Occur Live, Online, via Webex


Suzanne Schell, CRP, BBA, CEO, ROI Institute Canada, NIHI Instructor

The ability to connect the dots and show bottom-line accountability while maintaining quality and efficiencies will be the key to survival in the healthcare industry. To meet this challenge healthcare organizations need to be more efficient (cost), more effective (better patient outcomes) and provide better patient satisfaction, while serving more people. In today’s healthcare organizations, program sponsors and project leaders are held more accountable than ever for the financial impact and ROI of their programs and projects.

This will require investment in improvement initiatives across the organization and will require assessment of the value of the investment. One popular method used by organizations all over the world to show the value of investments is the Phillips ROI Methodology™. This step-by-step process evaluates the performance of any project or program to ensure those investments add value for all stakeholders.

This course delivers knowledge and skills to participants to measure value, impact and return on investment (ROI) in healthcare improvement initiatives, using the Phillips ROI Methodology. Using real examples and case studies will bring a practical approach to the learning environment.

Throughout the course we will use a single case study to guide students systematically through each step of the ROI process. Students will have a full understanding of how to a perform a ROI Study and apply all the steps to their own current or future work.

Upon completion you will be awarded a McMaster University - NIHI Return on Investment in Health Care Certificate of Attendance. A certificate of Attendance is a non-academic certificate acknowledging that the recipient has completed a minimum of 10 hours of education and required activities for the course.

Learning Objectives
  • Develop program objectives at multiple levels
  • Identify the 12 Guiding Principles of the ROI Methodology
  • Make the business case for ROI
  • Plan next steps to implement the ROI Methodology
Module Plan
  • ​ Session 1 - October 14 - Course Overview and Introduction to the ROI Methodology Model and application in Health Care
  • ​ Session 2 - October 21 - Review of Case Study - the ROI Methodology
  •  Session 3 - October 28 - Steps 1 – 3 of the ROI Methodology Model 
    • Critical steps to ensure the evaluation can be done and to set up the initiative for success
      1. Start with Why – align initiatives to impact
      2. Select the Right Solution
      3. Expect Success – set objectives, develop Data Collection Plan and ROI Analysis Plan
  • Session 4 - November 4 - Steps 4 & 5 Data Collection
    • This session will focus on:
      1. Data collection instruments
      2. Data Collection for Reaction and Learning
      3. Data Collection for Application and Impact
  • Session 5 - November 11 - Step 6 - Isolate the impact of the initiative 
    • Numerous influence will be involved in improvement of impact measures. In order for the evaluation to be credible the benefits/impact must be isolated to the initiative. 
  • Session 6 - November 18 - Step 7 
    • This session will focus on:
      1. Convert Data to Monetary Value
      2. Intangible Measures
  • Session 7 - November 25 - Step 8 
    • This session will focus on:
      1. Fully Loaded costs
      2. Calculate ROI
  •  Session 8 - December 2 - Reporting Results and Optimize Results 
    • The importance of communicating the results of an Impact and ROI study. The methodology is a process improvement tool; using Black Box thinking to optimize results.
Expected Outcomes
  • Improved program effectiveness
  • Improved program efficiencies
  • Improved relationships with clients and executives
  • Increased and or sustained funding for programs
  • A comprehensive view of ROI in health care and how to use the ROI methodology to meet your organization’s ROI goals
Intended Audience
  • Industry Leaders:  responsible for Health Informatics, eHealth initiatives/projects, eHealth systems implementations
  • HI, HIM and eHealth Professionals:  interested or involved in benefit realization, business intelligence, evaluation methods, cost/benefits analysis, process improvement initiatives impact
  • Government: eHealth Project Managers, Risk Managers, Change Managers, Clinical Transformation Managers , CIOs, Procurement Specialists
  • Healthcare Professionals: interested in business analytics, organizational measurement of new initiatives
  • Consultants/Individuals: involved in projects that need to demonstrate the ROI and impact of healthcare initiatives
  • Educators and Students: interested in gaining an understanding about ROI in health care
  • Quality improvement professionals: interested in proving the value, impact and ROI of investments in improvement initiatives
  • Policy Analysts
  • Financial: those in the financial areas of healthcare wanting to value investments in healthcare
  • Research: those that want to enhance the evaluation process to include ROI
  • Consultants and solution providers who need to offer analytics-related products and services to private and public sector organizations
  • Evaluators: those that want to enhance the evaluation process to include ROI

For Questions or Assistance Please Contact Us





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